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Frequently Asked Questions

Select a question to see the answer.

Have SimpliCity questions? Check our SimpliCity FAQ.

  • The rainy season is near. Where can I get sandbags?

    Residents can pick up empty sandbags at the City’s Corporate Yard located at 25180 Santiago Dr, Moreno Valley CA 92551. Please call the Public Works Maintenance and Operations Division during normal business hours at 951.413.3160 for more information.
  • Does the City offer free mulch to residents?

    Yes! The City offers residents self-serve access to free mulch Mon-Fri between 7 a.m. - 4 pm. The mulch is located in the visitor’s parking lot at the City’s Corporate Yard located at 25180 Santiago Dr, Moreno Valley or call 951. 413.3160 during normal business hours for more information.

  • How to I apply for a permit?

    To apply for an Oversize Load Permit, go to SimpliCity or visit the Public Works Transportation Engineering Division page for more information.

    For all other permits, please visit City Forms to access a variety of forms and permit applications.

  • Where can I find line of sight/sight distance information?

    Please contact the Public Works Transportation Engineering Division during normal business hours at 951.413-3140 for more information.

  • Where can I find the centerline ties?

    A Research Request Form will need to be submitted to the Public Works Land Development Division at LandDevelopment@moval.org.

    The form is located at the City’s Developer Help Desk page under the Online Forms section.

     

  • When is the street sweeper coming to my community?

    Street Sweeping Services are provided twice monthly excluding holidays and equipment maintenance days. Please see the Street Sweeping page for more information, or to print a copy of the street sweeping calendar for your community.

    You may also call the Public Works Maintenance and Operations Division during normal business hours at 951.413.3160 for more information

  • I received a street sweeping parking violation. What should I do?

    The parking program is managed by the Community Development Department’s Community Enhancement & Neighborhood Services Division. Please call 951.413.3340 or visit the Code page for more information.

  • How do I report a pothole, broken streetlight, or downed traffic sign?

    There are many convenient ways to request Public Works services. Please visit the Public Works Services and Programs page.

    Smartphone users can also submit requests for services via the My Civic Mobile App. A link to download the app is located on the Public Works page.

  • How do I get information about the City’s speedbump policy?

    Please visit the Transportation Engineering page for more information.

  • How do I get information regarding the City’s Street Pavement Preservation Programs?

    Please visit the Public Works Capital Project Division’s page or call Capital Projects during normal business hours at 951.413.3130 for more information about the City’s Pavement Rehabilitation and Preservation Programs.

     

  • Where do I report a water leak on City property or in the Right-of-Way?

    To report a broken sprinkler you can submit a Landscape Service request by using the Landscape form or by calling 951.413.3480.

    You can also visit the Public Works Landscape Services page from the Maintenance and Operations webpage for more information.

  • How do I get help with instructions on SimpliCity?

    Please visit the Resource section on the Public Works webpage to access a quick link to SimpliCity instructions. You can also check our SimpliCity FAQ.

  • Who manages the sewer lines for the City?

    The Eastern Municipal Water District provides sewer and water service for most of the City.  Please see the City Directory for contact information

  • Who manages the trash for the City?

    Trash service is provided by Waste Management of the Inland Empire. Please see the City Directory for contact information.

  • I would like to report property damage. What should I do?

    Please contact the City Clerk’s Office at 951.413-3001 for more information.